General Terms and Conditions


In order to comply with the provisions of Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce, the general information of this website is provided below:

  • Owner: Diego Castilla Rodríguez
  • Address: Calle Martínez Campos 20, 7-i, Granada 18002, Spain
  • Contact e-mail:
  • Contact telephone number: +34958126211
  • NIF/CIF: 75140358W
  • This web site com, including the set of web pages that comprise it, (hereinafter “Web Site” or “Site”) belongs to Diego Castilla Rodriguez (hereinafter “Granada City Center”), through which the users and/or clients of the same (hereinafter “User” or “Users”) can access its services and diverse information and contents available in the Web Site.

Access to the Web Site is completely voluntary and the User who accesses it, accepts, from the moment he/she accesses it, without any type of reservation, these General Conditions, as well as, if applicable, “Special Conditions” that may complement, substitute or modify them in relation to the services and contents of the Web Site.

Users should be aware that the contracting of the accommodation services promoted here is governed by the specific or particular contractual conditions, according to the applicable legislation in each case, which are agreed by the Users with Granada City Center at the time of making the reservation.

It is mandatory that the User carefully read these General Conditions before using the Website under his sole responsibility and, in case of not agreeing with them, immediately leave the Website.

Notwithstanding the foregoing, Granada City Center reserves the right to deny at any time, without prior notice and without the right to compensation, access to the Website to those Users who do not comply with these General Conditions, or the specific conditions applicable in each case.


Granada City Center reserves the right, at any time and without prior notice, to modify or delete the content, structure, design, services and conditions of access and / or use of the Website, whenever it deems appropriate, as well as the right to interpret these conditions, in any questions that may arise in their application.


The User declares that he/she is of legal age and has the legal capacity to acquire the services offered through the Website.

The Website is directed to the end consumer, and may only be used for the purpose of gathering information to make a purchase on it, and may not be used for other purposes without the express written consent of Granada City Center. The access, visualization and, if applicable, downloading of the contents or services shall always and in all cases be carried out for strictly personal and non-commercial purposes.

The User undertakes to use the services and contents of the Web Site in accordance with current legislation, in accordance with the principles of good faith and generally accepted uses and not to contravene public order or the provisions of these General Conditions with his or her actions through the Web Site.  Therefore, any use for illicit purposes or that may damage or prevent, damage and/or overload, in any way, the use and normal operation of the Website or against any third party is prohibited.

The User agrees not to remove, delete, alter, manipulate or in any way modify:

  • Those notes, legends, indications or symbols that either Granada City Center or the legitimate owners of the rights incorporate into their properties in terms of intellectual or industrial property (such as, for example, copyright, ©, ® and ™, etc.).
  • Technical protection or identification devices that may or could contain the contents (such as, for example, watermarks, fingerprints, etc.).

Granada City Center reserves the right to take appropriate legal action against anyone who breaches the following prohibitions:

It is expressly prohibited:

 Use any of the contents or services for illicit purposes or effects, prohibited in these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, render useless, overload, deteriorate or impede the normal use of the services, computer equipment or documents, files or any kind of contents stored in any computer equipment of Granada City Center.

  • Use contents or services that are protected by any intellectual or industrial property right belonging to the entity or to third parties, without the user having previously obtained, from their owners, the necessary authorization to proceed with the use that he/she makes or intends to make.
  • Reproduce, copy, distribute, communicate, transform or modify the contents, unless authorized by the owner of the corresponding rights or it is legally permitted.
  • Incorporate viruses or other physical or electronic elements that could damage or impede the normal operation of the network, system or computer equipment (hardware and software) of Granada City Center, or third parties, or that could damage the electronic documents and files stored in said computer equipment.
  • Obtaining or even attempting to obtain the contents by using means or procedures other than those that, as the case may be, have been made available for this purpose in general, of those normally used on the Internet for this purpose, provided that they do not entail a risk of damage or disablement of the website, services or contents.

Granada City Center adopts reasonably adequate security measures. However, the User should be aware that the security measures of computer systems on the Internet are not entirely reliable and that the service depends on vulnerable external and internal elements.

Granada City Center makes reasonable efforts to keep the Website updated and in good working order. However, it makes no representations or warranties that access to the Web Site will be uninterrupted, uninterrupted or error-free. Nor can it guarantee that the content or software to which the User may access through the Website is free of harmful elements, viruses, interferences, breakdowns, omissions, disconnections or other elements that may cause damages to the User or alterations in the User’s software or hardware computer systems or in its electronic documents and User’s files.

Likewise, it shall not be liable for damages of any nature arising from the use of the Website, including, but not limited to, those caused to computer systems or those caused by improper use of the Website, interruptions or defects in telecommunications that may occur in operations of a financial or similar nature, or those caused by third parties through unlawful interference beyond the control of Granada City Center.

Therefore, Granada City Center. excludes, to the full extent permitted by law, any liability for damages of any kind that may result from the transmission, dissemination, storage, availability, reception, obtaining or access to the Web Site, and in particular, but not exclusively, for damages that may be caused by.


The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. Likewise, your credit card information is not registered in any database, but goes directly to Bankinter’s POS (Point of Sale Terminal).

VISA or MASTERCARD credit card – We guarantee that each of the transactions carried out at is 100% secure. All operations involving the transmission of personal or banking data are performed using a secure environment. uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted through the network. Likewise, your credit card information is not registered in any database, but goes directly to the Bank’s POS (Point of Sale Terminal). In addition, we inform you that, in an effort to provide greater security to credit card owners, we have incorporated in our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are a “secured” cardholder, you will always be able to make payments with VISA or MASTERCARD in our store. In case your card is not adhered to this payment system, will only accept payment by credit card VISA or MASTERCARD to customers with proven seniority and reliability. In both cases, when paying by VISA or MASTERCARD, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

Important : Credit card fraud is a crime, and will prosecute anyone who makes a fraudulent transaction in our online store.


Granada City Center recognizes the importance of protecting the personal information of its users and customers and keeping it confidential and secure in accordance with current regulations.

This privacy policy describes the treatment of our users’ and customers’ data collected through (“Website”), by telephone or any other communication channel, so we recommend our users and customers to carefully read this privacy policy to provide Granada City Center personal data that may require them fully informed in particular about the mandatory nature of the delivery of data and the purpose of their treatment.

We also inform you that in the future modifications may be made to this privacy policy in order to ensure constant respect for the applicable regulations and to adapt it to new legislation or jurisprudence.

Responsible for the treatment

  • Personal data will be processed automatically and/or manually and incorporated into the file owned by Diego Castilla Rodríguez, Calle Martínez Campos 20, 7-i, Granada 18002, Spain CIF/NIF: 75140358W (hereinafter, “Granada City Center” or “The Data Controller”.

Collection and purpose of personal data processing

  • In accordance with the L.O 15/1999 of Protection of Personal Data (“LOPD”) and its implementing regulation R.D. 1720/2007 (“RDLOPD”), we inform our users and customers that their personal data are collected, stored and processed automatically and / or manually by Granada City Center in the manner and for the purposes described below and in accordance with the provisions of the LOPD and RDLOPD.
  • Granada City Center may collect user and customer data:
    • Directly from the user because he provides his data directly and telematically by filling in any form available on the com (“Website”) or by telephone for the provision of the service requested by the user.
    • By means of computer systems and software procedures incorporated in the Website for its correct functioning: The processing of personal data of the user who visits and consults the Website is limited to the so-called ‘navigation data’, that is, those data that are necessarily transmitted to the Website by the action of the computer systems in charge of its administration and of the communication protocols of the Internet. Browsing data includes, for example, the IP addresses or domain names of the computers used by the user connecting to the Website, as well as a number of parameters related to the type of operating system used by the user. The navigation data mentioned above, as well as, for example, the number or duration of visits to the Website, are collected and processed by Granada City Center solely and exclusively for statistical purposes and anonymously as well as to verify the correct functioning of the Website and to improve its operation.
    • Through the Web Site, through the use of cookies. A cookie is a very small text file that a web server can save on a computer’s hard drive to store some information about the user. It can only be read by the website that sent it to the computer. These devices are associated exclusively with a single user and their own access device. Cookies are files sent by the website and stored in the user’s browser by a web server for the maintenance of the browsing session by storing your IP address (of your computer) and other possible browsing data. It is understood that the user consents to use and continue browsing through the Web Site, except to the extent that you have modified your browser settings to reject the use of the same.
  • Cookies are files sent by the website and stored in the user’s browser by a web server for the maintenance of the browsing session by storing your IP address (of your computer) and other possible browsing data.

Types of Cookies used on our Web Site 

  • a) Technical Cookies: these are strictly necessary for the operation of the Website.
  • b) Personalization Cookies: these are used to facilitate navigation on the Website, to remember the choices you have made on the Website and to provide more personalized functionalities.
  • c) Analytical cookies for statistical activity and traffic measurement: they collect information about the use of the Website, the pages visited and possible errors that may occur during navigation. These cookies do not contain personal data.
  • d) Cookies for advertising purposes: they are used to collect information in order to make advertising more interesting for you and to display advertisements on the Website or on third party sites or other online advertising campaigns. Most of these cookies are “third party cookies”, so they are cookies from entities outside of us.
  • e) Social Cookies: which are necessary to interact with social network widgets such as Facebook, Google, Twitter, etc.

By modifying your browser settings, you can disable cookies or receive a warning before accepting a cookie or delete all installed cookies. Each browser has different procedures to manage its configuration, so here are details on how to manage cookies in the main browsers:

We also invite our users and customers to consult the following website where they can find useful information on the use of cookies and on the measures they can take to protect their privacy on the Internet.

In addition to what has already been specified, users and/or clients expressly authorize Granada City Center to use the personal data provided for the following purposes:

  • Collection, storage and processing of data for the purpose of establishment and operational and administrative management of the contractual relationship connected with the provision of the Granada City Center Service, including the use of such data for sending communications relating to the development of the contracted service via email, SMS or any other means of communication.
  • Compliance with legal obligations
  • Sending commercial communications via email or other equivalent means of electronic communication, about products or services similar or related to those offered by Granada City Center in the terms provided in Art. 21 of Law 34/2002 of services of the information society. Occasionally, these commercial communications may be sent on a personalized basis.
  • Sending “The best offers“: without prejudice to the provisions of the preceding paragraph, and only with the express consent of the user, Granada City Center will process the data for sending via email, telephone, postal mail, SMS, MMS or any equivalent means of communication, the best offers on any type of product and service marketed by Granada City Center or by its partners or commercial collaborators operating in the following sectors: tourism, leisure and catering, events, sport, music, fashion, clothing, clothing, textile decoration, consumer goods, food and beverages, finance, energy, media, new technologies, telecommunications, publications and publishing, environment, retail and services in general.
  • The processing of data for this purpose is optional and the user will be expressly asked for consent to receive the best offers as described above. If this consent is not given, Granada City Center will not send the commercial offers referred to in this section.
  • Compulsory and optional nature of data submission

The delivery of the requested data at the time of booking is mandatory for the reservation process to be completed. However, in the data collection forms, those data considered necessary for the requested service are marked with an asterisk.

  • Accuracy and quality of data. Age of majority

Users and clients of Granada City Center guarantee and are responsible, in any case, for the truthfulness, accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. Likewise, users and customers acknowledge that, in the event that they do not provide their data in a truthful and updated manner, Granada City Center will be unable to provide the services requested by them.

Finally, users and customers declare that they are of legal age or have the corresponding authorization from their legal representatives.

  • Data security.

Granada City Center is committed to fulfilling its obligation of secrecy of personal data and its duty to treat them with confidentiality, and assumes, for these purposes, the technical, organizational and security measures necessary to prevent alteration, loss, or unauthorized access, in accordance with the provisions of Law 15/1999 of December 13, Protection of Personal Data, and other applicable legislation. However, users and customers should be aware that Internet security measures are not impregnable and Granada City Center cannot guarantee the total and absolute inviolability of its data files, nor the perfect functioning of its protection and security mechanisms.

  • Data protection rights of users and customers

Users and/or customers may exercise their rights of access, rectification, cancellation provided for in the Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data and other applicable regulations to that effect, by contacting Granada City Center, attaching a copy of the ID card, by writing to the following e-mail address or to the address Calle Martínez Campos 20, 7-i, 18002, Granada.

Additionally, if users and/or clients do not wish to receive commercial or promotional offers by email from Granada City Center, in addition to exercising the rights indicated above, they may revoke their consent by sending an email to indicating in the “Subject” field the word “Unsubscribe”.  


The contents of the Web Site, including texts, images, graphic design, source code, logos, trademarks, etc., are the exclusive property of Granada City Center and are protected by the regulations governing Intellectual and Industrial Property. Therefore, their reproduction, modification, distribution or manipulation is forbidden.

Granada City Center is the exclusive owner of all intellectual, industrial and similar property rights that may correspond to the Website. Likewise, Granada City Center reserves all rights to any content, services or elements of its property that are incorporated into the Website, including, but not limited to, those elements that make up the visual appearance, graphic image and other sensory stimuli of the web pages that make up the Website, the navigation architecture, the source codes of the web pages, images, recordings, computer programs, databases, technology, logos and distinctive signs.


Any third party link to this Web Site must be to your home page or entry page.

Users and, in general, all those who intend to establish a link between their web page and the Web Site must comply with the following conditions detailed below. Any other link claim other than that stipulated in this clause shall require the prior express written acceptance of Granada City Center.

The User may not reproduce or imitate, in whole or in part, the content of the website, nor its graphic appearance (“look and feel”), nor make frames (“phrases”) or links (“link online”) of the pages of Granada City Center.

You may not create a browser, frame, environment or navigation bar on the pages of the Web Site.

No false, inaccurate, incorrect or denigratory statements or indications shall be made about the Website, Granada City Center or any of the Granada City Center properties and, in particular, it shall not be stated or implied that Granada City Center collaborates, or is a collaborating partner, or that it has in any way supervised or assumed in any way the contents or services offered or made available on the web page where the link is established.

The web page in which the link is established shall not contain any trademark, commercial name, establishment sign, denomination, logo, slogan or other distinctive signs belonging to Granada City Center, except for those signs that form or could form part of the same link or those other signs owned by Granada City Center that have been previously licensed in writing by Granada City Center.

The web page on which the link is established shall not contain information or contents that are illicit, contrary to morality, generally accepted good customs and public order.

The existence of a link between a web page and the Website does not imply the existence of a relationship between Granada City Center and the owner of that page, nor the acceptance and approval of its contents and services.


Within the Website, Granada City Center may make available to Users links to other websites managed and/or controlled by third parties. Granada City Center includes them on its Website solely for the convenience of Users and assumes no liability, directly or indirectly, for damages of any nature that may arise from access to third party websites not managed by Granada City Center.

Granada City Center reserves the right to withdraw unilaterally and at any time the links that may appear on the Website.

  • If the User is a professional or company

These General Terms and Conditions are governed, to the extent permitted by applicable law, by Spanish law. In addition, to the extent permitted by applicable law and international agreements, the parties agree to submit to the jurisdiction of the Courts of Granada, Spain, for any question related to the interpretation, compliance or execution of these Terms and Conditions, expressly waiving any other jurisdiction that may correspond to them, as long as the applicable regulations do not establish a specific mandatory jurisdiction.

  • If the User is a consumer

These General Conditions are governed by Spanish law.

Any controversy in relation to these General Conditions shall be submitted to the jurisdiction of the domicile of Granada City Center.

Please be informed that you can use the online dispute resolution platform for services provided by European Union companies (the “ODR Platform”), which the European Commission makes available to all its citizens at the following link

Therefore, consumers in the European Union can send their complaints to Granada City Center through the ODR Platform using the Granada City Center e-mail address

We inform you that you can use this e-mail address only for the purpose of sending us your complaint through the ODR Platform. Therefore, any e-mail that you send to outside the procedure established through the ODR Platform, may not be attended.

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