Introduction

Remember that by booking on our site you are already accepting the Terms and Conditions stated below, and consequently you are expected to abide by these rules.

Reservations

All rates are for complete tourist homes, without application of VAT according to current regulations.

At least one person over 18 years of age per reservation is required.

When you make a reservation through GranadaCityCenter.com, the rates you see in the search results are the applicable rates. In the event of any unforeseen changes or problems with your reservation we will automatically contact you for approval/instructions before making any changes to your reservation.

After making an online reservation, you will receive one or more confirmation emails, and information about payment conditions, cancellation policy, apartment address, contact telephone numbers, and check-in information.

Extras such as crib requests, additional cleaning, early check in or late check out may be charged at additional cost, subject to prior notice and acceptance by the client.

Payment

Payments can be made in cash, by bank transfer, or by credit/debit card (Visa or Mastercard). You can use your credit card in the reservation process of the tourist housing and as a guarantee of deposit in case you do not want to deposit the deposit in cash.

We reserve the right to pre-authorize your card prior to check-in.

The establishment reserves the right to charge between 20% and 100% of the total amount of the reservation at the time of booking, and the remaining amount of the reservation will be charged 14 days prior to arrival at the accommodation. The reservation must always be fully paid before arrival.

Payment Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls. Likewise, your credit card information is not registered in any database, but goes directly to Bankinter’s POS (Point of Sale Terminal).

In addition, we inform you that, in an effort to provide greater security to credit card owners, we have incorporated in our payment gateway the secure payment system called CES (Secure Electronic Commerce). In this way, if you are a “secured” cardholder, you will always be able to make payments with VISA or MASTERCARD in our store.

Vouchers or gift cards

Prior reservation is required to enjoy the services included in the gift voucher, at the contact telephone number indicated on the website, indicating the Gift Voucher number and the name of the holder or the e-mail address used to make the purchase.

Gift Certificates are subject to the availability of each establishment, and we reserve the right not to accept Gift Certificates for one or two nights’ accommodation on dates when the establishment requires a greater number of nights as a minimum stay.

Some accommodations and in seasons of high demand / occupancy (weekends, holidays, Christmas, New Year’s Eve, Easter and July and August) have limited availability of rooms for the use of Gift Vouchers and may reserve the right not to accept Gift Voucher reservations for stays on these dates.

Valid for the specific services indicated on the Gift Voucher, in the accommodations specified for your enjoyment.

See conditions of each gift voucher at https://granadacitycenter.com/tienda.

Travel expenses for services outside the hotel are not included.

REMEMBER Each GIFT VOUCHER is a non-fractionable experience, that is, all the services included in it must be enjoyed by the beneficiary and the number of people described in it, on a single date, within the 12 months following the purchase.

The Gift Voucher is a bearer document and Granada City Center is not responsible for its loss or theft. Buy as many vouchers as you want to give as a gift or give yourself and happy wellness!

The Gift Certificates or Gift Vouchers are in no case redeemable for cash.

Breakfast during your stay is included in the accommodation Gift Vouchers.

Expiration: 12 months from the date of issue, we have temporarily extended the expiration date of the Gift Vouchers to 18 months, as an exceptional measure to adapt them to the prevention measures of the chain’s COVID-19 security protocols.

All prices shown in Gift Vouchers include the relevant VAT of 10% for Gift Vouchers with accommodation and 21% for Gift Vouchers with other services.

Consult child and third person supplements for the Gift Voucher with accommodation.

Possibility of adding to your gift voucher any additional service of restaurant, lodging, spa, consult supplements.

Sale discounts or specific promotions such as Black Friday not combinable with other offers or discounts.

Cancellations

The cancellation policy may vary depending on the pricing structure you choose.

All cancellations or changes must be made in writing by e-mail. We do not accept cancellations or changes by telephone.

Promotional reservations have a different cancellation policy.

General cancellation policy

The general cancellation policy for Granada City Center establishments is:

Reservations may be modified or cancelled up to 14 days prior to arrival date without charge by Granada City Center. After this period, Granada City Center will charge 100% of the total amount of the stay. The modification of the reservation is subject to the availability of the apartments.

Promotional rates are non-refundable in case of cancellation, and cannot be modified.

“NO SHOW” – If you do not show up at the tourist accommodation on the scheduled date of arrival, without prior cancellation within the indicated period, the company reserves the right to make the charge corresponding to the cancellation conditions of your reservation.

Departures from tourist dwellings before the end of the reservation period

In the event that a guest decides to leave the tourist accommodation before the scheduled check-out date, the remaining amount for the remaining nights will NOT BE REFUNDED.

Arrival/Departure

Arrival: The tourist accommodation will be available from 15:00h. If for any reason you arrive before this time, please inform Granada City Center and we will try to receive you in advance whenever possible.

Please note that for arrivals between 21:00h and 00:00h, an additional charge of 20,00€ may apply, to be paid together with your accommodation upon arrival. After 00:00h it will be necessary prior notice from the guest to Granada City Center and the following will be applied a cost of 50,00€. En the absence of at least 48 hours’ notice, no arrivals will be made after 00:00h.

Check-out: Check-out is at 11:00 am, in case you want to leave later, please check availability at the time of your arrival or before your departure date. Upon request, and subject to availability, you may stay in the apartment upon payment of a fee according to departure time.

Identification and number of guests

Granada City Center must be informed of the number of guests at the time of booking as this will determine the type and rate of the tourist accommodation.

The number of persons per dwelling for tourist use may not exceed the maximum allowed in each property (see this information in the information sheet of the chosen dwelling for tourist use), except in the case of children under 3 years of age. Cribs are available upon request.

Pets are not allowed in our tourist homes except where indicated.

Smoking is not allowed in any of the tourist accommodations, in case of detecting during the departure that the client has smoked a fine of 90 € would be applied.

In the event of any breach of the aforementioned obligations, Granada City Center, at its own discretion, shall have the right to request the client to leave the property for tourist use and the client shall not be entitled to claim any type of compensation.

Cleaning

The cleaning of the tourist accommodation is carried out before the arrival of the client.

At the end of the stay the client is obliged to leave the tourist accommodation in a reasonable state: take out the garbage the night before, leave the kitchen without food leftovers and clean utensils. Otherwise you will be charged the cost of an additional cleaning (30,00€).

Extra cleaning services are available upon request and cost 20€ during the week or 30€ on weekends.

Behavior

Loud music and parties are strictly prohibited.

When making a reservation for a tourist accommodation, you should be aware that if any kind of noise or loud music is heard and the neighbors complain and/or call the police, this type of event may result in immediate eviction regardless of the time of day or night.

The hours of rest are from 22:00h to 9:00h. We thank you for your understanding and cooperation in this matter and hope that you understand that these rules are necessary for a coexistence based on respect.

We expect a civic and correct behavior from you and all the people accompanying you. If any of the guests do not behave in an appropriate and responsible manner, Granada City Center reserves the right to ask the client and his/her companions to leave the apartment, without the right to future claims or any type of compensation. This will result in the forfeiture of the remaining rent and the refundable security deposit.

Responsibilities

Granada City Center is not responsible for any direct or indirect damage that may occur as a result of the client’s misuse of the tourist accommodation, including, without limiting damages, losses due to fire, theft or criminal behavior. In case of any breach of the aforementioned obligations Granada City Center, at its sole discretion, shall have the right to ask the customer to leave the apartment.